Returns & Exchanges

You can cancel an order for a full refund until it ships. Email us as soon as possible with your order number.

Once an order has been handed to the carrier it can no longer be cancelled, but you can still return it after delivery under the rules below.

Cancellations are refunded in full to the original payment method within 2 to 3 business days.

If your order arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and the packaging.

We will replace the item or refund it, whichever you prefer. If the item is out of stock we will offer an alternative of equal or higher value, or a refund.

In these cases we pay for shipping in both directions. Please keep the packaging until we confirm the claim.

Changed your mind or it is not quite right? You can return most items within 14 days of delivery if they are unused, in their original packaging and in the condition you received them.

Email us first to get a return authorization and the return address. Packages sent without authorization may be refused.

• You pay for return shipping, unless the return is our error.
• The original shipping fee is not refunded.
• We do not charge restocking or processing fees.
• Use a tracked service. For items over $75 we recommend insured shipping, as we cannot guarantee the arrival of a package we did not ship.

For hygiene and safety reasons, the following can only be returned if they arrive damaged or incorrect:

• Food, drinks, coffee and other consumables.
• Opened or used beauty, wellness and personal care products.
• Pet products that have been used.
• Final sale, personalized or made-to-order items.
• Gift cards.

When your return arrives we inspect it within 3 business days and email you to confirm whether the refund is approved.

Approved refunds go back to the original payment method. Your bank may take 5 to 10 business days to show the credit. Sales tax on the returned items is refunded too.

To exchange for a different size or color, tell us in your return request. We ship the replacement once we receive the original, subject to stock. Delivery of exchanges follows our Shipping and Delivery policy.

If an item was marked as a gift and shipped to the recipient, we issue a store credit to the recipient for the value of the return.

If it was not marked as a gift, or you sent it to yourself, the refund goes to the person who paid.

If a package is lost, late or arrives damaged, contact us first. We will work with the carrier and, when the claim is confirmed, replace or refund the order. See the Shipping and Delivery policy for details.