Shipping & Delivery

We ship to the United States and to many other countries. The destinations available to you are shown at checkout.

Products can ship from different locations, so an order with several items may arrive in more than one package, each with its own tracking number.

Some products, such as food, cosmetics and wellness items, may not be available in every country because of local import rules. Some carriers require a street address and cannot deliver to P.O. boxes.

All orders take 1 to 3 business days to be processed before they ship, Monday to Friday, excluding US holidays.

If an item you ordered is out of stock, we contact you to agree on a change or a refund.

Wholesale and distributor orders are handled by our team and follow their own timeline.

United States: delivery takes approximately 12 to 23 business days after processing.

International: delivery takes approximately 20 to 40 business days after processing, depending on the country.

Delivery times can vary during high-demand seasons and holidays. Remote areas may take longer.

Shipping options and prices are shown at checkout. When your order reaches the free shipping amount shown on our website, standard shipping is free.

Delivery dates are estimates, not guarantees.

When your order ships we email you a tracking number. Tracking can take up to 24 hours to update, and on international shipments it can pause for several days between countries.

If your order is sent in more than one package, each one has its own tracking number.

Please enter your name, address and phone number carefully at checkout. We are not responsible for a package that is stolen on your property, or that cannot be delivered because the delivery information is incorrect, incomplete or missing.

If you entered incorrect details, contact us as soon as possible by email or WhatsApp. Any additional cost to redirect a package after it has shipped is paid by the customer.

If a package comes back to us because of an incorrect address, we can ship it again at your cost.

We ship with carriers chosen for your destination. Unless a signature is requested, the carrier may leave the package at your door without handing it to a person.

If you would like a signature on delivery, ask us before the order ships. It cannot be added after dispatch without an extra charge.

If no one can sign, the carrier leaves a notice with the date of the next attempt.

If your tracking shows delivered but you did not receive the package, or if it arrives damaged or very late, contact us within 7 days. We will work with the carrier and, when the claim is confirmed, replace or refund your order.

We cannot replace packages reported stolen after the carrier confirmed delivery to the address you provided, but we will help you file the claim with the carrier.

For orders delivered within the United States, we do not charge any import fees.

For orders delivered outside the United States, any taxes, duties and customs fees charged by the destination country are paid by the buyer. They may be collected by the carrier or customs authority before or at delivery, and they are not included in the price you pay at checkout.

We recommend checking your country's import rules and costs before you order. Customs processes are run by the authorities of the destination country and are outside our control.

We ship your order within the processing time stated above. After that, final delivery depends only on the carrier and, when it applies, on the customs authorities of the destination country.

• Estimated delivery dates are met as long as the package is not held by customs.
• Customs processes are completely outside our control and can cause unexpected delays.
• Once a package has shipped, any hold by customs or the carrier is outside our control and responsibility.